Privacy Policy

1 Information We Collect

When you contact us or request a quote, we may collect:

• Name, phone number, and email address
• Service address and property type
• Description of electrical work requested
• Scheduling preferences and appointment information
• Basic website usage data (IP address, browser type, pages visited)

2 How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule service appointments
• Send appointment confirmations and reminders
• Communicate about your electrical project or service visit
• Send follow-up communications about completed work
• Deliver one-time verification codes for account or scheduling access
• Comply with applicable laws and licensing requirements
• Improve our website and customer service

3 Text Messaging & SMS Communications

If you provide your mobile phone number and consent to receive text messages, we may send:

• Appointment confirmations and reminders
• Technician dispatch notifications (e.g., "on the way" alerts)
• Quote follow-ups and service updates
• One-time passcodes for scheduling portal access
• Customer service responses

4 Information Sharing

We do not sell your personal information. We may share information with:

• Service providers — scheduling software, messaging platforms, and business tools that help us operate, bound by confidentiality obligations
• Legal requirements — when required by law, court order, or to protect our rights

No mobile phone number or SMS opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages.

5 Data Security

We use reasonable security measures to protect your personal information from unauthorized access or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6 Cookies

Our website may use basic cookies to improve functionality and understand how visitors use the site. You can disable cookies in your browser settings. This will not affect your ability to request a quote or contact us.

7 Data Retention

We retain customer information as long as needed to provide services and comply with applicable business, tax, and legal recordkeeping requirements. Contact inquiry data from non-customers is retained only as long as necessary to respond to the inquiry.

8 Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the information below. You may also opt out of SMS communications at any time by replying STOP.

9 Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.